Return & Refund Policy

Thank you for shopping with Pokemagic. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• Items must be unused and in their original condition

• Items must be in the original packaging

• Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Opened trading card packs or boxes

• Digital products or downloadable items

• Gift cards

• Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method

• Processing times may vary depending on your bank or payment provider

• Shipping costs are non-refundable unless the item arrived damaged or incorrect

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Photos of the item and packaging

We will work to resolve the issue as quickly as possible.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us using the information below.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: pokemagicusa@outlook.com

Mailing Address:
8421 Cedar Hollow Lane
Houston, TX 77064
United States